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COVID-19 updates

(Last updates : Friday 24 July, 10:50 CET)

Vi jobber døgnet rundt for å holde deg oppdatert om våre endringer i forbindelse med Covid-19 utviklingen.
I disse ekstraordinære tider, vil våre Covid-19 oppdateringer kun være tilgjengelig på engelsk for å sikre at vi kan dele informasjon så hurtig som mulig til alle reisende.

Vi jobber døgnet rundt for å holde deg oppdatert om våre endringer i forbindelse med Covid-19 utviklingen.
I disse ekstraordinære tider, vil våre Covid-19 oppdateringer kun være tilgjengelig på engelsk for å sikre at vi kan dele informasjon så hurtig som mulig til alle reisende.

Important information before travelling

You must check entry requirements for your destination well before travel. In some cases, you will be required to complete mandatory documentation some days before departure. Read more

Managing Your Booking

  • Due to the travel restrictions imposed by COVID-19, we’re currently processing a high volume of flight cancellations.  If your flight is affected, we will update you as quickly as we can by SMS or email based on the contact information in your booking.

    Make sure we have correct contact info by logging into My Travels.

  • If we have cancelled your flight and you don’t want to travel, you can request a refund of your unused ticket, or choose CashPoints and get an extra 20% that can be used for your next trip. 

    Customers with Flex or PremiumFlex tickets have 14 days to claim CashPoints from the date that the flight is cancelled by Norwegian. After this time the ticket will be automatically refunded.

    You can cancel your Flex or Premium Flex booking by submitting a claim here

    Has your flight been cancelled? Get travel credit in CashPoints +20% extra

    We’re sorry things didn’t go to plan this time, and we’d love to welcome you back on board again. That’s why we’re offering the option for you to convert your ticket to travel credit in CashPoints, with an extra 20% on top of the value of your ticket. CashPoints is Norwegian’s digital currency and is just like cash.

    Plan your next trip to any of our hundreds of destinations, with no blackout dates or minimum spend. Conditions apply, find out more >

    Claim CashPoints +20% extra

    Due to the high number of requests we are dealing with, unfortunately your claim will take longer than normal to process. We thank you for your patience. 

    If you want to claim a refund for your cancelled flight you can cancel your booking and submit a claim.

  • Due to extensive measures implemented by national authorities as a result of COVID-19, we will operate a limited schedule until commercial air traffic returns to normal. The advice from national authorities is constantly changing, and we anticipate that commercial air traffic may be further impacted in the coming weeks.

    Change your booking

    • If your flight is cancelled, you can choose to change your booking free of charge on My Travels. However, please be aware that we will have limited rebooking options during this period and rapidly changing travel restrictions may further impact our flight operations.
    • If you are experiencing difficulties changing your booking online please call us.
    • If you made your booking through a travel agency or third-party provider, please contact them directly.
    • Many people are trying to get in touch with us at the moment, so please only contact us if your flight is within the next 48 hours. We thank you for your patience.​
    • You should check with your travel insurance provider to establish if they will cover associated costs while you are waiting for your flight.​
  • We are committed to responding to all refund cases as quickly as we can, but unfortunately it may take us some time due to the very high volume caused by the Covid-19 situation. 

    • Our chatbot can give you specific information about the status of your case. 
    • All you need is your 12-digit case reference number and the email address you used to submit the claim.
    • Just click on the chatbot icon on the bottom right corner of your screen to start chatting.
    • Changes can be made online by logging into My Travels.
    • If you’re not able to log into your booking or make changes, please contact our Customer Care team
    • Changing your booking may have a cost depending on your ticket type and when your booking was made. 

Planning your trip

  • Europe is re-opening, and so are we! See our full destination overview here.

  • We’re continuously working to adapt our flight schedule to the ongoing situation, and we are closely following different countries' changing travel advice and restrictions that affect the demand for air travel.

    We want to start flying a broader network as soon as the authorities allow entry to our various destinations and all operational details are in place, but we also need to ensure the demand for these flights is there.

    Get the latest news about where we fly and our network by signing up for our newsletter.

  • Many travel insurers will cover changes to your travel plans, but this will depend on what travel advice is present for your destination and your specific policy and insurer.
    Please contact your travel insurance company directly to discuss your options.  

Getting ready to fly

  • Customers who intend to travel must check the entry requirements for the countries they’re flying from, to, or in transit through.​

    Preparing for your trip

    The rapidly changing situation means we are unable to provide specific information about the restrictions imposed in each country. We recommend checking specific requirements on the government website of your destination – you can also see an overview from IATA (International Air Transport Association).

    • You must check specific entry and transit requirements well before travel. In some cases, you'll be required to complete mandatory documentation some days before departure. ​
    • In some cases you may be required to provide your seat number. This is only available once you check in online or at the airport.
    • Please bring a black or blue pen with you on board, as you may be required to complete mandatory forms before your arrival.

    Ensure you know your destination’s requirements

    Customers are responsible for obeying all laws, regulations and other provisions of public authorities related to their destination/s. We're not liable for any consequences due to a failure to obtain the necessary documents or failure to obey such laws, regulations, requirements or orders.​

  • From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

    What does this mean for my upcoming flight?

    • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
    • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
    • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

    Are face masks mandatory for all travellers?

    • Children under the age of 6 do not need to wear a face mask on board.
    • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.

    What type of face mask is accepted?

    • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
    • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

    Do I need to wear a face mask at the airport?

    • Different country authorities may have requirements in place at airports, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
    • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.
  • We are making some temporary changes to our food and drinks service on board.

    All flights currently operating

    • We don’t currently have a food and beverage service available on board and we advise you to prepare in advance and bring refreshments with you.
    • Some airports may also have limited facilities open to purchase food and drinks.

    Pre-ordered meals

    • If you have pre-ordered a meal online for a short haul international flight departing from 27 August, we’ll be serving a pre-packed cold meal box containing a savoury item, sweet item and small bottle of juice.
    • Special meals will be unavailable before 25 October. If you booked before this change and this alternative meal box isn’t suitable or you have special dietary requirements, you can request a refund of this service.
    • The sale of tax-free items will also be temporarily paused.
  • In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.

    How much hand baggage can I bring?

    You can still bring the amount of hand baggage included in your ticket type or product you have purchased, however we recommend stowing baggage under your seat and limiting the use of the overhead lockers to reduce the number of surfaces on the aircraft you come into contact with.

    If you have an overhead cabin bag included in your ticket type or you have purchase this in addition, you can check this in using our bag drop or check in desk prior to making your way to security.

  • Due to the impact of Covid-19, we will be temporarily closing our Fast Track service. 
    We ask customers to please use the main security screening lines instead.