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COVID-19 updates

(Last updates : Friday 23 September, 14:55 CET)

Vi jobber døgnet rundt for å holde deg oppdatert om våre endringer i forbindelse med Covid-19 utviklingen.
I disse ekstraordinære tider, vil våre Covid-19 oppdateringer kun være tilgjengelig på engelsk for å sikre at vi kan dele informasjon så hurtig som mulig til alle reisende.

Vi jobber døgnet rundt for å holde deg oppdatert om våre endringer i forbindelse med Covid-19 utviklingen.
I disse ekstraordinære tider, vil våre Covid-19 oppdateringer kun være tilgjengelig på engelsk for å sikre at vi kan dele informasjon så hurtig som mulig til alle reisende.

Important information before travelling

You must check entry requirements for your destination well before travel. In some cases, you will be required to complete mandatory documentation some days before departure. Read more

Managing Your Booking

Due to the travel restrictions imposed by COVID-19, we’re currently processing a high volume of flight cancellations.  If your flight is affected, we will update you as quickly as we can by SMS or email based on the contact information in your booking.

Make sure we have correct contact info by logging into My Travels.

If we have cancelled your flight and you don’t want to travel, you can request a refund of your unused ticket, or choose CashPoints and get an extra 20% that can be used for your next trip. 

Customers with Flex or PremiumFlex tickets have 14 days to claim CashPoints from the date that the flight is cancelled by Norwegian. After this time the ticket will be automatically refunded.

You can cancel your Flex or Premium Flex booking by submitting a claim here

Has your flight been cancelled? Get travel credit in CashPoints +20% extra

We’re sorry things didn’t go to plan this time, and we’d love to welcome you back on board again. That’s why we’re offering the option for you to convert your ticket to travel credit in CashPoints, with an extra 20% on top of the value of your ticket. CashPoints is Norwegian’s digital currency and is just like cash.

Plan your next trip to any of our hundreds of destinations, with no blackout dates or minimum spend. Conditions apply, find out more >

Claim CashPoints +20% extra

Due to the high number of requests we are dealing with, unfortunately your claim will take longer than normal to process. We thank you for your patience. 

If you want to claim a refund for your cancelled flight you can cancel your booking and submit a claim.

Due to extensive measures implemented by national authorities as a result of COVID-19, we will operate a limited schedule until commercial air traffic returns to normal. The advice from national authorities is constantly changing, and we anticipate that commercial air traffic may be further impacted in the coming weeks.

Change your booking

  • If your flight is cancelled, you can choose to change your booking free of charge on My Travels. However, please be aware that we will have limited rebooking options during this period and rapidly changing travel restrictions may further impact our flight operations.
  • If you are experiencing difficulties changing your booking online please call us.
  • If you made your booking through a travel agency or third-party provider, please contact them directly.
  • Many people are trying to get in touch with us at the moment, so please only contact us if your flight is within the next 48 hours. We thank you for your patience.​
  • You should check with your travel insurance provider to establish if they will cover associated costs while you are waiting for your flight.​
  • Changes can be made online by logging into My Travels.
  • If you’re not able to log into your booking or make changes, please contact our Customer Care team
  • Changing your booking may have a cost depending on your ticket type and when your booking was made. 

Planning your trip

We have reopened many of our routes to meet a growing need to travel. Remember to check which entry rules apply to the destination you want to travel to. 

We’re continuously working to adapt our flight schedule to the ongoing situation, and we are closely following different countries' changing travel advice and restrictions that affect the demand for air travel.

We want to start flying a broader network as soon as the authorities allow entry to our various destinations and all operational details are in place, but we also need to ensure the demand for these flights is there.

Get the latest news about where we fly and our network by signing up for our newsletter.

Many travel insurers will cover changes to your travel plans, but this will depend on what travel advice is present for your destination and your specific policy and insurer.
Please contact your travel insurance company directly to discuss your options.  

Getting ready to fly

It’s your responsibility to the check the latest entry and transit requirements with the authorities in your destination before you travel.

  • Mandatory documentation may need to be completed some days before departure, or you may need to provide a negative Covid-19 test or a medical certificate to be allowed to travel.
  • Bring a black or blue pen, as you may need to complete forms on board before arrival.

Check entry requirements here

From 17 June 2020 we are introducing the mandatory use of face masks for our passengers and cabin crew on board our flights. This is in line with recommendations from European authorities (EASA).

What does this mean for my upcoming flight?

  • Passengers are responsible for bringing their own face mask which must be worn during the entire flight, except when eating and drinking. 
  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • These measures are in place to ensure the safety of all our passengers and staff, and we may not be able to accept you for travel if you are not wearing a face mask.

Are face masks mandatory for all travellers?

  • Children under the age of 6 do not need to wear a face mask on board.
  • If you have a medical condition that prevents you from wearing a mask, you must present a medical document to the gate staff confirming this before boarding.

What type of face mask is accepted?

  • Your face mask must cover your nose and mouth and must be made for the purpose - scarves and similar will not be accepted.
  • You need to ensure you have an adequate supply of masks for your entire journey. Masks should typically be changed every four hours. 

Do I need to wear a face mask at the airport?

  • Different country authorities may have requirements in place at airports, so we recommend using a medical-grade face mask to ensure you’re permitted entry to your departure and arrival airport.
  • Keep in mind that it might not be possible to purchase a mask at the airport, so we advise you to bring a mask with you.

The safety of our passengers and crew is always our highest priority. Read about the measures we’re taking to ensure your safety while flying with Norwegian.

We are making some temporary changes to our food and drinks service on board.

Flights over 2.15 hrs

  • For flights departing from 17 August onwards we’ll have a limited selection of
    snacks and drinks for purchase. See our menu here
  • To limit surface contact on board, menu cards won’t be handed out and we will
    temporarily be unable to accept payments via cash.

All other flights currently operating

  • We don’t currently have a food and drinks service available on board and we advise you to prepare in advance and bring refreshments with you.
  • Some airports may also have limited facilities open to purchase food and drinks.

Pre-ordered meals

  • If you have pre-ordered a meal online for an international flight over
    2.5 hours departing from 27 August, we’ll be serving a pre-packed cold meal
    box containing a savoury item, sweet item and small bottle of juice.
  • Special meals will be available from 28 March 2021. If you booked before this
    change and this alternative meal box isn’t suitable or you have special dietary
    requirements, you can request a refund of this service.
  • The sale of tax-free items will also be temporarily paused.

In line with recommendations from European authorities (EASA), we encourage you to limit the amount of hand baggage you bring into the cabin and check in your baggage where possible.

How much hand baggage can I bring?

You can still bring the amount of hand baggage included in your ticket type or product you have purchased, however we recommend stowing baggage under your seat and limiting the use of the overhead lockers to reduce the number of surfaces on the aircraft you come into contact with.

If you have an overhead cabin bag included in your ticket type or you have purchase this in addition, you can check this in using our bag drop or check in desk prior to making your way to security.

All passengers travelling to Oslo with a domestic connection to any airport in Norway must collect their bags at arrival and clear customs at Oslo.
This is due to Government restrictions requiring all international passengers to be checked when entering Norway.

Due to the impact of Covid-19, we will be temporarily closing our Fast Track service. 
We ask customers to please use the main security screening lines instead.