Norwegian apologises if your baggage is delayed when you travel with us. When baggage goes missing we do our utmost to find the baggage and forward it to your address. It is important that our representatives at the airport receive your address, telephone number and a description of the missing bags. You will get a receipt of the report (Property Irregularity Report), and you must keep this safe. This contains a reference number for your luggage. Should you wish to claim compensation, this must be attached in its original form.
If you want to check whether your baggage has arrived at the airport or check the information in the report, you can check these details her. Our agents at the airport will contact you for more information and/or delivery as soon as they have received your baggage. Our representatives at the airport are responsible for looking for the bags for the first 5 days. If you wish to contact the airport the number can be found on the report.
Norwegian uses an international tracing system called World Tracer which connects us with most airlines around the world. If for some reason your baggage isn’t located within 5 days the search will be transferred to the Norwegian Headquarters. We would then need more detailed information about how the baggage looks and its contents for us to expand the search in World Tracer.
Norwegian’s duty to replace is limited in accordance with the Montreal convention and Norwegian aviation laws and we recommend that you contact your insurance company concerning any irregularities with your baggage. You can then seek reimbursement from the airline.